Shipping Policy
At Too Lucky Merch, we aim to process and ship orders as efficiently as possible. Please review the following shipping policy before placing an order. By completing a purchase, you agree to the terms outlined below.
Order Processing
Orders require 5–10 business days for processing after payment is received, excluding weekends and holidays. Processing time is separate from shipping time and does not represent a guaranteed delivery date.
If you are on a tight deadline, we recommend upgrading your shipping option or contacting us prior to ordering regarding urgency. As we continue to scale and expand our fulfillment operations, processing times may improve.
Once an order enters production or has shipped, it cannot be modified or canceled.
Pre-Orders
Pre-order items require additional production time. Please allow 4–12 weeks, excluding holidays, for processing after payment.
Pre-order timelines are estimates only and may change due to manufacturing, supply chain, or logistics delays. Pre-orders are final sale once production has begun and are not eligible for cancellation, modification, or refund.
Shipping Information
The shipping method selected at checkout does not include processing time. Carrier delivery estimates begin only after the order has left our facility, not from the date the order was placed.
Estimated delivery timeframe is calculated as processing time plus the shipping time selected at checkout. Shipping fees are non-refundable.
Once shipped, customers will receive a confirmation email with tracking information. Once a package has been handed off to the carrier, Too Lucky Merch is not responsible for carrier delays, lost packages, or delivery errors.
International Shipping Availability
Too Lucky Merch currently ships internationally only to Canada, Australia, and Europe. Customers outside of these regions are unable to place an order at checkout.
Orders placed using freight forwarding services or incorrect international addresses may be canceled at our discretion.
International orders may be subject to customs duties, taxes, or handling fees imposed by the destination country. These fees are not included in our prices and are the sole responsibility of the customer. International delivery times are not guaranteed due to customs processing beyond our control.
If an international order is refused or returned due to unpaid customs duties, taxes, or delivery refusal, the order will be refunded minus original shipping costs and applicable handling fees.
Address Responsibility
Customers are responsible for ensuring their shipping address is accurate and complete at checkout. Too Lucky Merch is not responsible for delivery issues caused by incorrect or incomplete addresses.
Delivered Packages
Once a package is scanned and marked “Delivered” by the shipping carrier, Too Lucky Merch is not responsible for loss, theft, or misdelivery. Orders marked as delivered are not eligible for replacement or refund.
Customers should first check with the shipping carrier, neighbors or household members, or building management. Customers may file a claim directly with the shipping carrier.
Lost or Stolen Packages
Too Lucky Merch is not responsible for lost or stolen packages once marked as delivered by the carrier. Customers may choose to file a claim directly with the shipping carrier.
Failed Deliveries & Returned Packages
If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for all reshipping and processing fees. Returned orders require payment of a $15 handling and processing fee plus the cost of new shipping to the corrected address.
Original shipping fees are non-refundable. Reshipping fees must be paid before the order is sent again. To request reshipment, customers must email contact@tooluckymerch.com